Shipping policy

HEALTH SAFETY

  • As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.

  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 1-2 business days to process your order. Please note that holidays & weekends are not included.

  • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

  • If items are prepared in 24 hours in your order ,then we can ship it in one day.

  • SHIPPING

    • UK 48h Tracked Delivery: 2- 4 Working Days £1.99
    • UK 24h Tracked Delivery: 1- 2 Working Days £3.99
    • European Tracked Delivery: 7- 10 Working Days £10
    • International Tracked Delivery: 7- 10 Working Days £13

    International delivery includes most countries in Africa, Asia and South America. It also includes Australia, Canada, New Zealand, Mexico and the US.

    SHIPPING POLICY

    1. All of our items are shipped by Royal Mail.
    2. We ship all items same day or next working day once order is placed. Delays are out of our control.
    3. Please ensure the address details you have provided are accurate as we are not liable for a refund if you have entered them incorrectly when ordering. 
    4. Please note our delivery working days are Monday- Friday.
    5. If you are purchasing from Europe, you could be charged custom fees. Please let us know and we will refund you for any fees.
    6. Please email us  for the return address. We will get back to you within 12 hours.